Privacy Policy
How Redwood Brook Wellness collects, uses, and protects your personal information.
This Privacy Policy describes how Redwood Brook Wellness LLC ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit https://radiantyoung.world/ (the "Site") or purchase CardioX from us. Please read this policy carefully. By using our Site or placing an order, you agree to the practices described here.
1. Who We Are (Data Controller)
Redwood Brook Wellness LLC
4218 NW Thurman St, Portland, OR 97210, United States
EIN: 47-3821904
Email: info@radiantyoung.world
Phone: +1 (503) 847-2291
2. Information We Collect
2.1 Information You Provide Directly
- Order information: full name, delivery address, phone number, selected product and price, UTM/gclid attribution parameters.
- Contact form submissions: name, email address, subject, and message content.
- Consent records: timestamp and record of your agreement to our Terms of Use and this Privacy Policy at the point of order or contact.
2.2 Information Collected Automatically
- Log data: IP address, browser type and version, operating system, referring URL, pages visited, time and date of visit, time spent on pages.
- Cookies and similar technologies: session cookies, analytics cookies, and (where consented) advertising cookies. See our Cookie Policy for full details.
- Device information: device type, screen resolution, and language settings.
2.3 Information from Third Parties
We may receive aggregated analytics data from Google Analytics (where you have consented). We do not purchase or receive personal data from data brokers.
3. How We Use Your Information
We use the personal data we collect for the following purposes:
- To process and fulfil your CardioX order and communicate order status.
- To respond to enquiries submitted via our contact form.
- To operate and improve our Site and user experience.
- To comply with legal obligations and enforce our Terms of Use.
- To conduct analytics and understand how visitors interact with our Site (only where analytics consent has been granted via our cookie banner).
- To send marketing communications, only where you have expressly opted in and only in accordance with applicable law.
4. Legal Bases for Processing (US Residents)
We process your personal data on the following bases:
- Contract performance: processing your order and delivering your product.
- Legitimate interests: operating and securing our Site, preventing fraud, improving our services.
- Legal obligation: complying with applicable US federal and state law.
- Consent: for analytics and marketing cookies, which you may withdraw at any time via our cookie banner or by contacting us.
5. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share your information with:
- Fulfilment and logistics partners: to process and ship your order.
- Payment processors: to handle payment transactions securely. Payment card data is processed by our payment provider and is not stored by us.
- Analytics providers: Google Analytics (subject to your cookie consent). Data may be transferred to Google servers in the United States.
- Legal and regulatory authorities: where required by law, court order, or to protect the rights and safety of ourselves or others.
6. International Data Transfers
Our primary operations are in the United States. If you access our Site from outside the US, your information is transferred to and processed in the United States. We take steps to ensure that any such transfers are conducted in a manner consistent with applicable data protection law.
7. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy:
- Order records: retained for 7 years for accounting and legal compliance purposes.
- Contact form submissions: retained for up to 24 months or until your enquiry is resolved.
- Analytics data: retained in accordance with our analytics provider's settings (typically 14 months).
- Consent records: retained for as long as required to demonstrate compliance.
8. Your Privacy Rights
Depending on your state of residence and applicable law, you may have the following rights:
- The right to know what personal data we hold about you.
- The right to request correction of inaccurate data.
- The right to request deletion of your personal data, subject to legal retention requirements.
- The right to opt out of the sale or sharing of your personal data (we do not sell personal data).
- The right to non-discrimination for exercising your privacy rights.
- The right to withdraw consent for analytics and marketing cookies at any time (see Cookie Policy).
To exercise any of these rights, contact us at info@radiantyoung.world. We will respond within 45 days of receipt.
9. Regulatory Oversight
We are subject to the jurisdiction of the Federal Trade Commission (FTC). If you believe we have not adequately addressed a privacy concern, you have the right to lodge a complaint with the FTC:
Federal Trade Commission
600 Pennsylvania Avenue NW, Washington, DC 20580
www.ftc.gov/contact
10. Cookies and Consent Mode
We use Google Consent Mode v2 on our Site. By default, all non-essential cookies (analytics, advertising, ad_user_data, ad_personalization) are denied until you provide explicit consent via our cookie banner. You may accept, reject, or customise your preferences at any time. For full details, see our Cookie Policy.
11. Children's Privacy
Our Site and products are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted personal data to us, please contact us immediately and we will delete it promptly.
12. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include SSL/TLS encryption, access controls, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
13. Links to Third-Party Sites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated via a notice on our Site or by email where we hold your contact details. Your continued use of the Site following any update constitutes your acceptance of the revised policy.
15. Contact Us
For privacy-related questions, requests, or complaints, please contact:
Redwood Brook Wellness LLC
4218 NW Thurman St, Portland, OR 97210
Email: info@radiantyoung.world
Phone: +1 (503) 847-2291